Na foto apresentada Maurizio Saccani, Marco Reitano, Matteo Lunelli, William Drew, Massimo Bottura, Umberto Bombana and Søren Ledet-divulgação
Meninas e meninos,
Identità Golose- The Art of Hospitality Ferrari Trento, mostra que nem só de ótimos produtos vive uma marca, uma vinícola, um restaurante, enfim, para ser; e continuar a ser o que muitas vezes é mais difícil, este produto tem que progredir em meio ao mundo contemporâneo.
Recebi a informação de Anna Bertolini da comunicação da Ferrari Trento, detentora do melhor espumante italiano, importado e distribuído no Brasil pela Decanter do querido amigo Adolar Hermann e família.
Ferrari Trento apresentou no palco de Identità Golose, o congresso em Milão dedicado à cozinha de assinatura, um painel sobre The Arte de hospitalidade em colaboração com os 50 melhores restaurantes do mundo.
Encontram-se abaixo o resumo dos discursos de Massimo Bottura da Osteria Francescana, Umberto Bombana de 8 e ½ Bombana em Hong Kong e Xangai, Søren Ledet co-proprietário do Geranium em Copenhaga, Marco Reitano sommelier de La Pergola em Roma e presidente da associação “Noi di sala”, Maurizio Saccani diretor de operações da Rocco Forte Hotels, editor do grupo William Drew dos 50 Melhores Restaurantes do mundo e Matteo Lunelli, presidente da Ferrari Trento, moderado por Paolo Marchi, fundador da Identità Golose. O painel realçou em particular a importância da harmonia entre a frente-de-casa e a cozinha para fazer uma experiência de jantar memorável.
Não traduzi, para dar maior fidelidade às palavras.
Matteo Lunelli, president of Ferrari Trento
The idea of enhancing the role played by the staff working in the dining room stems from the strong bond linking Ferrari Trento and the high-end restaurant industry, which has always been an ambassador of high-quality wines and a privileged place to taste, discover, and showcase our Trentodoc sparkling wines.
In the winemaking industry, excellence is built on several small, conscientious, passionate and careful steps undertaken from the vineyard to the winery. Similarly, in a restaurant, excellence is the product of many details that go beyond a single dish or the work done in the kitchen. We believe that the Art of Hospitality is perfectly in line with our values and the Italian lifestyle that we embody: a glass of bubbles is a symbol of conviviality, a toast embodies the joy of spending time together, and Italy epitomises the culture of hospitality.
These gatherings, coupled with the Ferrari Trento Art of Hospitality Award established in partnership with The World’s 50 Best Restaurants, are framed in our effort aimed at identifying the models that can provide a source of inspiration to the staff working “front-of-the-house” and the young people wishing to embark in such a career.
William Drew, Group Editor of The World’s 50 Best Restaurants
In order to draw up the list of The World’s 50 Best Restaurants, we ask our panelists to focus on the best “restaurant experience”, assessing the whole restaurant experience, as opposed to a food-only approach. The Ferrari Trento Art of Hospitality Award wants to emphasize even more the relevance of this component of the experience.
The Art of Hospitality entails providing a customised experience for each and every customer, not based on tested procedures, but rather on a profound understanding of the individual customer and the whole setting and a correct assessment of the nature of the dinner, whether it is about romance, family, or business.
It goes without saying that the concept of hospitality strictly intertwines with the food served. It would be meaningless to assess these elements separately: they should be in harmony, in order to convey at best the character of the restaurant.
Massimo Bottura, chef of Osteria Francescana
It is always complicated to let others bring to the table a dish that is the product of a personal emotion. This is the reason why it is of paramount importance to have full trust and be able to share ideas with the people working in the dining room.
One must convey their passion to the staff in the dining room, involve them in the process, even have them working in the kitchen, building a passionate team.
A great service can save even the most ordinary dish, a bad service jeopardises even the best dish.
The keywords are modesty, passion, and dreams.
Umberto Bombana, chef of 8 e ½, Hong Kong
When stepping into the restaurant, the customer meets the one person that becomes a reference for the whole restaurant experience. This person is crucial to make the customers feel at ease, working like a “valve” with the kitchen, which is often subject to a lot of stress.
The restaurant experience must be fulfilling and feature its own character, even in the dining room. This does not mean that all customers have to be treated exactly in the same way, on the contrary, it is very important to adjust the experience to the needs of the clients, which are often in line with their culture. It is also essential to remember the preferences of regular customers.
All this is built on a bedrock of modesty, the ability to welcome the customer without arrogance and smugness, but by focusing on conveying the passion for this work.
Søren Ledet, director and co–owner of Geranium, Copenhagen
Our restaurant has a peculiar history as far as the relationship between the dining room and the kitchen goes. My partner, Rasmus Kofoed, and I are both chefs and we did not often step into the dining room. One day, though, we decided to take turns in the kitchen and in the dining room, one month each. I have a strong passion for wine and therefore I started in the dining room. After one month, I decided that I did not want to go back to the kitchen.
The people working in the dining room play the biggest role in developing the restaurant experience, because they see and meet the people coming to the restaurant and in doing so they are able to turn the dishes into something even more special, creating truly unique moments.
Marco Reitano, sommelier of La Pergola and founder of the association “Noi di Sala”
The opportunity to talk about hospitality is an achievement in itself for me, because it means that the focus has finally shifted to the dining room. There is much talk of a Renaissance of Italian cuisine, but we should do the same also for the dining room. I even have a motto for you: “The most important person in the restaurant is neither the chef nor the waiter; it is the customer”.
The interest of young people for the work carried out in the dining room is on the rise; they are coming back and we are receiving an increasing number of applications. It is an encouraging trend, even if today’s youngsters are often too much inclined to move around and have several different experiences, compromising the opportunity to properly train for a job. In high-end restaurants, two years of experience are necessary to become part of the team and learn how to communicate at best with international customers.
Maurizio Saccani, operations director of Rocco Forte Hotels
The meaning of the word “Art” combined with the word “Hospitality” is immeasurable. Art is a synonym for emotion, dynamism, change, and our age is characterised by a major revolution, fuelled also by the digital world. Customers are increasingly well-informed and are not simply looking for a location, but rather for a genuine experience embracing all senses.
In a hotel, the experience must be even more involving and cover a plethora of aspects. A nice location and beautiful facilities are not enough: today’s customers ask for multi-faceted entertainment, they want to discover the culture of the place where they are staying through personal experiences, they want to become part of the location. This is only possible through the establishment of a proper hospitality “business culture” that involves the whole facility, from the staff working in the room to the starred chefs working in the kitchen.
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Até o próximo brinde!
Álvaro Cézar Galvão
Maurizio Saccani, Marco Reitano, Matteo Lunelli, William Drew, Massimo Bottura, Umberto Bombana and Søren Ledet